Job Title : Manhattan Active WM, Mobile Applications Support
Location : Remote
Contract
Job Description
We are seeking an experienced technology specialist who can lead day-to-day activities in support operations across multiple processes focused on Warehouse Technology solutions – Manhattan Active WM, Mobile Applications.
Qualifications
· Bachelor’s degree in related field or equivalent work experience.
· Warehouse Management Application experience, Manhattan Active .
· Minimum 7 years of IT and 5 years of hands-on experience in Manhattan enterprise applications
· 3 - 5 years of experience of successful production support, testing, deployment, and validation in a corporate environment.
· Problem Solving Skills – Demonstrated ability to assess, contain, and resolve service disruptions. Ability to follow a structured approach to solving a problem.
· Ability to synthesize insights from data to drive system and/or process improvements.
· Communication Skills – Ability to interact at all layers of the organization and communicate the impact and resolution steps effectively.
· Business Acumen – Broad understanding of the business functions, business applications, and site-specific requirements.
· Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of external and internal stakeholders.
· Strong stakeholder and people management skills
· Expertise in change management and user adoption strategies
· Timing – This position requires flexibility to work in multiple shifts. Weekend support also will be required for planned activities including release deployment, testing, and unplanned service restoration.
· Enjoys detailed and challenging puzzles, thrives in a fast-paced dynamic environment, and possesses the aptitude to work independently
· Experience working in an onshore-offshore development model
· Excellent communication skills with the ability to switch contexts between highly technical and business-focused topics quickly and easily
· Additional Preferred Qualifications:
· Experience with ServiceNow, Jira, Postman
· Experience in SCI reporting
· Experience collaborating in global/geographically diverse teams
· Strategic mindset and critical thinking
· Excellent written and verbal communication skills
· Self-motivated. Must be flexible and willing to adapt to change
· Ability to lead meetings/calls – must be comfortable leading large meetings, presenting
· Must be very thorough with day-to-day planning and keeping oneself organized
· Willingness to work off hours, as requested
Responsibilities:
· Improve incident response times, decrease SRT duration and eliminate incident root cause.
· Partners with internal IT solution owners and Managed Services Partners to drive process improvements and reduce risk of service disruptions.
· Ensures streamlined support for root cause analysis, permanent corrective actions and problem resolution.
· Applies governance policy standards consistently with respect to SLA performance.
· Demonstrates knowledge of core ITIL framework and the application of methodologies within area of concentration.
· Ensures coverage for SRT support, High(P1, P2) priority tickets.
· Participate in daily operational stand-up meetings with team.
· work with SRT Coordinators, SRT Managers, Root Cause Issue team, BA, Developer and Testing team.
· Reporting tasks at stated cadence: Daily, monthly