Patient Access Manager (All Management)

Job Type: Full Time

Job Category: Management

Job Description

Job Title: Patient Access Manager (All Management)

Job Summary

We are seeking an experienced Patient Access Manager to lead and manage all patient access operations including registration, scheduling, insurance verification, prior authorizations, financial counseling, and front-end revenue cycle processes. The ideal candidate will ensure excellent patient experience, operational efficiency, regulatory compliance, and accurate data collection to support clean claims and timely reimbursement.

Key Responsibilities

Manage daily operations for Patient Access / Front Desk / Registration / Scheduling teams
Oversee insurance verification, eligibility checks, authorizations, and referrals
Ensure accurate patient demographics, documentation, and data integrity
Monitor and improve patient flow, wait times, and service quality
Train, coach, and supervise staff (team leads, registrars, schedulers)
Ensure compliance with HIPAA, EMTALA, and facility policies
Partner with Revenue Cycle, Billing, and Clinical departments to reduce denials
Handle escalations, patient complaints, and service recovery
Track KPIs such as registration accuracy, authorization turnaround time, denial rates
Develop SOPs, workflows, and continuous process improvements
Support audits and reporting requirements
Manage staffing schedules, productivity, and performance evaluations

Required Qualifications

Bachelor’s degree (Healthcare Administration, Business, or related preferred)
5+ years of experience in Patient Access / Registration / Revenue Cycle
2+ years in a supervisory/management role
Strong knowledge of insurance plans, authorizations, and patient financial processes
Excellent leadership, communication, and problem-solving skills

Preferred Qualifications

Experience in hospital, outpatient, or multi-site healthcare environments
Knowledge of EMR systems (Epic, Cerner, Meditech, etc.)
Lean / Six Sigma process improvement experience
Bilingual is a plus

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Required Skills

Regulatory Manager

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